How to Refund via Humanitix

The first step will be to ensure refunds are activated.  This can be done by logging into your Humanitix account and selecting the event in question.

1. Select the event in question using the ‘Events’ drop down located on the top ribbon.
2. On the left Ribbon select ‘Payments and Fees’
3. On the sub-menu select ‘settings’
4. On that page you can select the refunds tab, and there should be a drop down selection titled ‘refund policy’ to enable refunds.  We usually use custom.

 
The second step is issuing the refund.

1. On the left ribbon select ‘Orders/Refunds’
2. On the sub-menu select ‘orders’
3. Scroll down or use the search function to find the order that you’re hoping to refund
4. On the right of this order there is a drop down menu labeled ‘Actions’ click this and select order/refund