Employee Username Simplification

Status Update - In Planning

This change is currently being planned within ITS with some early adopters being selected for the change to assess its full impacts.

The Change

Your employee user account will be simplified by removing 'intra' and 'bc' from the user name, i.e., your username will be shortened from C#@intra.camosun.bc.ca to C#@camosun.ca.

Why are we doing this change?

To simplify how you sign in to various systems at the college and prepare for the larger user name change reviewed within Username and Email Address Improvement Project. 

What you need to know

  • If you need support with this change please use the Employee User Name Simplification Change request form.
  • This user name change will primarily impact the Microsoft systems you use, including your workstations and applications, e.g., Microsoft Teams, Microsoft Authenticator, Office.com, OneDrive, and OneNote.
  • Your sign-in experience should not be impacted for systems that use other sign-in methods, e.g., Single Sign-on (SSO) service, including but not limited to, myCamosun, D2L, or Zoom. Colleague UI is also not impacted.
  • You will need to:
    • restart your workstation to allow for the account to fully sync and update your computer.
    • some systems may continue to reflect your previous user name (these will be listed below).
    • sign out of and close specific applications and sign in using the simplified format, with some applications needing specific attention.
    • re-share files previously shared from OneDrive and OneNote.
  • Information on how to resolve any issues will be posted below.
  • If you need support with this change please use the Employee User Name Simplification Change request form.

Example of the Change

The following is an example of the of the changes to the sign-in process before and after the change.

  Single Sign-on (SSO) Microsoft Sign-on
Before Uploaded Image (Thumbnail) Uploaded Image (Thumbnail)
After Uploaded Image (Thumbnail) Uploaded Image (Thumbnail)

Detailed Overview and Support Information

Microsoft Teams

Windows Desktop Application

You may want to sign-out and sign-in using the new user account format.

To do so,

  1. Click your user icon on the top right.
  2. Click Sign Out.
  3. Click Sign Out.
  4. On the window that popped up, select Use another account or sign up.
  5. Provide your username, in the new format, and password.
  6. Click Next.

iOS and Android App

You may want to sign-out and sign-in using the new user account format.

To do so, 

  1. Tap your user icon on the top left.
  2. Tap Settings.
  3. Tap Sign out.
  4. Tap OK.
  5. You may have to remove your previous account by tap Edit on the sign in page, then minus symbol, and Delete, on iOS devices.
  6. Tap Sign In or Sign In with another account.
  7. Provide your updated username, e.g., C#@Camosun.ca and password.
  8. Tap Sign In.
  9. ​​​​​Complete the sign in process using the Microsoft Authenticator App.

Microsoft Authenticator App 

We are reviewing impacts to the Microsoft Authenticator App and at this time are advising users to first try to sign-out and sign-in using your new username format and if that does not work to reinstall the app from either the iOS AppStore or the Google Play Store.


When signing into office.com to access Microsoft 365, please use your new username format.


Desktop file sync error messages

You will need to restart your workstation, see Workstations below, to ensure that OneDrive is properly syncing to your computer.

Here is an example error message you may see:
 ​​​​Uploaded Image (Thumbnail)

404 error message

If you see the following error message do not worry your files are still available.

Uploaded Image (Thumbnail)

Please note, Folders and files shared from OneDrive, use links which contain your username at the time it is shared. What this means is that the links you have shared with your contacts (internal and external), previous to this change, will no longer be able to access the file and will need a new link.

This can be resolved in two ways.

  1. Re-share the folder and files with your contacts to ensure that they are able to easily access them.
  2. Alternatively, in a pinch, you or your contact can update the url to bypass the old link, see the images below.
    1. In the images below the url was edited to remove '_intra' and '_bc' from the highlighted area. Once this change is made the link should work.Uploaded Image (Thumbnail)

Unfortunately there is no other way to resolve this issue and we apologize for any inconveniences that this may cause.


404 error message and related error messages

If you see these messages do not worry your files are still available.

Please note, there are several versions of OneNote so the following is general advice to support resolving issues experienced. Additionally, OneNote experiences similar issues as noted within the OneDrive section. We suggest reviewing that section prior to reviewing this section, especially if you are using OneNote within Microsoft 365 and Office.com.

It is advised, prior to this change taking place, that you:

  1. Close any open OneNote Notebooks, from within the application.
  2. Sign out of the OneNote application.
  3. Restart your workstation.
  4. Sign in to your OneNote application, if applicable.
  5. Open your OneNote Notebooks, from within the application.
  6. You may need to re-share OneNote Notebooks previously shared with your contacts.

Adobe Acrobat DC / Adobe Creative Cloud

If you are an Adobe user, you will likely receive an email from Adobe with the following subject line once your new username has been created: Get started with Acrobat Pro DC (desktop only).  This email is automatically generated because a new license has been created for you with your new username.  You will need to use your new simplified username the next time you log in.

You will need to close all sessions of Adobe and be sure to log out of any existing sessions.  This includes all Adobe products: Adobe Acrobat, Adobe Pro DC, Adobe Creative Cloud.  You can then re-open the software and log in with your new simplified username.

There may be a requirement for you to restart your device and update Adobe before logging in with your new simplified username.  

Please contact the service desk if you have done all of these things and are still unable to login to Adobe with your new username.



After the change is made you will have to restart your desktop computer.


Article ID: 4904
Wed 1/25/23 10:39 AM
Tue 5/16/23 3:20 PM