Troubleshooting Guide for Camosun Cybersecurity Report Phishing Button

Troubleshooting Guide for the Camosun Cybersecurity Report Phishing Button 

Sometimes the Camosun Cybersecurity button may not appear in your Outlook client. This article explains why the button may go missing and directs you to the appropriate troubleshooting methods. 

Common Quick Fixes and Workarounds 

If you have seen the Camosun Cybersecurity button in your Outlook application before, it's a good idea to: 

  • Select another email in your own personal inbox and see if the Camosun Cybersecurity button appears. 

  • Restart your Outlook application or refresh your Web Outlook 

  • Try to locate the Camosun Cybersecurity button from another Outlook client (e.g. Web Outlook or Mobile Outlook). 

If the above doesn't help or you are still missing Camosun Cybersecurity button from your primary Outlook client, read further. 

I can't find the Camosun Cybersecurity button in my Windows Outlook 

Please check the following items before contacting ITS. 

Most common causes 

  1. The button is not pinned to your Outlook toolbar 

By default, the Camosun Cybersecurity button should appear in your Outlook ribbon. If you don’t see it: 

  • Click the See more items (…) button in the Outlook ribbon.  

  • Look for the Camosun Cybersecurity button in the list. 

  • If you see it, select Customize Toolbar… and drag the button to your ribbon. 

 

I cant find the button on Outlook for Mobile

Prerequisites: Hoxhunt button is available to M365 users who use the Outlook App.  This does not work in Outlook on the Web in a mobile browser.

  • Open Outlook App on your Android or iOS device.

  • Select the email you want to report.

  • Click three dots menu next to sender's name.

  • Look for Report this email.

 

  1. Camosun Cybersecurity button randomly disappears from your Outlook toolbar 

Sometimes Outlook add-ins (including the Camosun Cybersecurity button) may suddenly go missing. 

  • First, restart Outlook. 

  • If the issue continues, please contact ITS for assistance. 

  1. Reading Pane is turned off 

Add-ins are only visible when the Reading Pane is enabled or when an email is opened in its own window. 

  • Solution: Turn on the Reading Pane. 

  • Workaround: If you don’t want to enable Reading Pane, open the email in a separate window. 

  1. Verify that Optional Connected Experiences works properly 

The Camosun Cybersecurity button requires “Optional Connected Experiences” to be turned on. 

To check this setting: 

  1. In Outlook, go to File > Office Account > Account Privacy. 

  1. Select Optional Connected Experiences. 

  1. Ensure the setting is enabled. 

If it’s already enabled but the button is missing, try: 

  1. Disable Optional Connected Experiences. 

  1. Restart Outlook. 

  1. Re-enable Optional Connected Experiences. 

  1. Restart Outlook again. 

  1. Check if Camosun Cybersecurity button is visible in other Outlook clients 

If you can see the Camosun Cybersecurity button in Outlook on the Web and/or Outlook Mobile, please check if there are other add-ins or buttons missing from your Outlook Ribbon. If any are missing, please contact ITS for assistance. 

Less Common Causes 

  1. Metered Connection feature is turned on 

Outlook add-ins (like the Camosun Cybersecurity button) may go missing if Metered Connection is turned on for your current network connection. For example, if you are using a mobile hotspot, Metered Connection might be enabled to reduce data transfer. This add-in behaviour is by Microsoft's design. 

When connected to networks outside of Camosun College (i.e. home networks), this setting can be found under Settings > Network & Internet > Wi-Fi > The Wi-Fi network you are currently connected to > Turn off Metered Connection. 

  1. Simplified Ribbon is turned on 

If you have enabled Simplified Ribbon, the Camosun Cybersecurity button might be hidden behind the drop-down menus. For instructions on editing or turning off the Simplified Ribbon, see this Microsoft article. 

  1. You are reporting from an unsupported mailbox 

Outlook add-ins are designed to activate in the user's main mailbox and shared mailboxes via delegated. Add-ins do not activate in folders from other user's mailboxes, archive mailboxes, group mailboxes or public folders. 

  1. Camosun Cybersecurity button hasn't been deployed to you 

If you believe that the Camosun Cybersecurity button has not been deployed to you, please contact ITS for assistance. 

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