Getting Started with the ITS Service Portal

Guides for using the Knowledge, Service Catalog, etc. on the ITS Service Portal site and articles linking to popular resources for students, faculty, and staff.

Articles (10)

Pinned Article How do I search for a Knowledge Base Article or Service?

About the Camosun Service Management Portal

An overview of the Camosun Service Management Portal.

ITS Quick Tech Tips

Quick and helpful technology tips for students and staff alike.

The IT Systems and Services Status Page

An overview of http://www.camosun.ca/status, our new IT systems status page, which will be used to communicate to the College any system outages, scheduled maintenance and important announcements from ITS.

Report a Problem - Quick Links

Quick links for frequently reported issues are provided below

How do I submit a Service Request or Report an issue?

How do I use the Knowledge Base to find solutions and answers?

How do I view, update or withdraw my Submitted Requests?

How do I add 1 or more file(s) to an incident/ticket?

How do I log into the Service Management Portal?

An overview of how to log into the Service Management Portal.