About this Service
The "I Need IT Support or Help with Something" service offers a flexible request form for non-urgent IT needs not covered by specific offerings in the IT service catalog. This service ensures that unique or unlisted requests are efficiently processed and directed to the appropriate IT resources.
Service Overview
This service is designed for non-critical IT requests that do not align with existing catalog services. It provides a solution for users who are unsure of the correct service to request or have a unique need. Requests are submitted via the IT service portal, where they are evaluated, categorized, and assigned to the relevant IT team. Users are kept informed of their request’s status through the portal.
Service Level Overview
- Service Level Agreement (SLA): Initial response within 1 business day; resolution or follow-up timelines depend on the request’s nature and complexity.
- Limitations: Restricted to non-urgent, non-cataloged requests. Critical issues or requests covered by specific catalog services must use the appropriate forms.
- Availability: Submission is available 24/7 via the IT service portal. Support is provided during standard business hours (Monday–Friday, 8 AM–4 PM).