About Infosilem
Infosilem is an administrative system used for the development of the timetable and for room management by the Registrar's Office.
Service Overview
Use this service to request support or report a technical issue with the Infosilem system.
Click the Request Service link on this page to subject your request.
Service Level Overview
Please note the following information about this service:
- This service should be used by the Data Management System & Scheduling (DMSS) unit within the Office of the Registrar to report issues with Timetabler, Campus, or the DCU to Information Technology Services.
InfoSilem Support Ticket Questions
- Scope of Issue
- Is the issue affecting all users or only specific individuals?
- Program Access
- Can the user locate and open InfoSilem?
- If not, what steps have been tried so far?
- Functionality
- If the program opens, which functions or features are not working as expected?
- Error Messages
- Are any error messages displayed?
- If yes, please provide the exact wording or a screenshot.
- Visual Evidence
- Can you attach screenshots showing the issue?
- Timeline
- When was InfoSilem last working correctly for you?
- Environment Changes
- Have there been any recent changes such as:
- New computer or profile?
- Software updates or version changes?
- Network or permissions changes?
- Additional Details
- Is there anything else relevant (e.g., user login, course, or scheduling context)?