Services A-Z (96)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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[!] Is something broken? Report an Issue

If you are not sure which category to use to report an issue? Get help here!

[*] Report an IT Security Incident

Information security is a concern for students, faculty, and staff. An Information Security Incident could mean lost or stolen data or workstations, active ransomware attacks, malware, computer viruses, and/or compromised user accounts. Use this link to report an information security incident to ITS.

[?] Not finding what you're looking for? Request support

If you cannot find a service within our Service Catalog you can request support from ITS here!

A

Access - Request, Change, or Remove Access for Faculty or Staff

Please use this service to request, change, or off board a Camosun employee domain account for a new employee, gain access to shared mailboxes and share drives, and request a computer. All Staff and Faculty automatically receive a Camosun Email account and more....

Adobe Contribute - Request Support

Request support for Adobe Contribute, which is the content manage system used to manage content on the Camosun Intranet.

Adobe Creative Cloud - Request Software

Request applications within the Adobe suite / Creative Cloud of products,
Available for Staff and Faculty with specific business needs requiring these software apps.
Approval may be required.

AV Equipment Loans

The Audiovisual Services loans out equipment on a short–term basis including digital cameras, camcorders, tripods, audio recording devices and more. If we dug around deep enough we could probably find you a filmstrip projector.

You’ll need a Camosun ID card to borrow equipment. Book your AV devices through the ITS Service Portal .

C

Camosun.ca - Report an Issue

Report an issue with Camosun.ca

Camosun.ca - Update a Template

Requests to change the Camosun.ca template can be submitted here.

Camosun.ca - Website Feedback and Support

Use this service to provide feedback on and get support for the Camosun College website.

Classroom Technology Equipment - Report an Issue

Report an issue with classroom technology equipment in ITS-supported classrooms. ITS will have a technician available ASAP to assist you.

Clockwork - Request Support (CAL Employees Only)

Camosun Centre for Accessible Learning (CAL) employees can use this service to request support with the Clockwork system.

Colleague and myCamosun - Grade Change Request

Currently in development.

Colleague and myCamosun - Support Request

Use this service to get support or report issues with Colleague or myCamosun.

Colleague Legacy and Camlink - Report an Issue

This service is for Student, Finance, and Human Resource business process delivered through Legacy Colleague and as well as self-service functionality Camlink.

Colleague Legacy and Camlink - Unlock your Legacy account

Use this service to unlock your Colleague Legacy and Camlink Account.

Colleague Student Program Completion Requirement - Change Request

Use this form to request a student specific program substitution, override, or waiver. Student Records will complete the EXOV configuration.

Colleague, myCamosun, and Web Report - Access Request

This form is for Work Place Leaders to request, change, or remove access to Colleague, myCamosun, and related Web Reports.

Computer and Devices - Report an Issue

Report an issue with an Camosun provided device system, e.g., computers.

Computer and Devices - Request a New Device and Configuration Support

Request to have a new Camosun computer or device set up with the necessary software and settings configured.

D

D2L - Report an Issue

This service is to be used by the eLearning department to report issues with integrations or authentication with D2L.

Data Request

For data about the College, specify the data requested and the purpose for which the data is being requested.

E

Email - Report an Issue

Report an issue with your Camosun email.

F

Faculty Connect - Report an Issue

Report a technical issue with Faculty Connect.

Faculty Connect - Software Feedback

Use this service to provide feedback on Faculty Connect to support future development for this web application.

File and folder - Back up Management

Get support on backing up your files.

File and folder - Restore a Lost or Deleted File

Request support in restoring a lost or deleted file from a file share.

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ID Producer - Report an Issue

Report a technical issue with ID Producer system.

ID Works - Report an Issue

Report a problem you are experiencing printing a Camosun ID card using ID Works.

IFAS - Report an Issue

This service should be used by the Office of the Registrar to report issues with the IFAS , i.e., the Institutional Financial Aid System, which is used to administer the student loan process.

Infosilem Suite/DCU - Request Support or Report an Issue

This service should be used by the Data Management System & Scheduling (DMSS) unit within the Office of the Registrar to report issues with Infosilem Suite or the Data Capture Utility to Information Technology Services.

Intranet - Modify a Form

Create, update, or delete a Camosun Intranet Form.

Intranet - Report an Issue

Report an issue with the Camosun Intranet here.

Intranet - Request Support

Send in a service request to ITS to get support on the Camosun Intranet.

iOS App Support - App Install Request

Request support to install an iOS app to be installed on your iOS device, e.g., iPhone, iPad, and iPod.

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Lab Computer - Report an Issue

Report any issues with an ITS-supported lab computer.

Laptop cart loans

Carts with laptops delivered to the classroom for the duration of the class.
Not used for single device requests.

ListServ - Report an Issue

Report an issue with a ListServ mailing list.

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Microsoft 365 - Office Products for Students and Home Use

Microsoft 365, formerly Office365, is available for use by students and staff on personal computers for home use.

Microsoft 365 Office Products - Report an Issue

Report an issue with a Microsoft product, e.g., Outlook, Teams, Word, Excel, OneNote, PowerPoint, and Outlook.

Microsoft Teams - Report an Issue

Report an issue with Microsoft Teams

Microsoft Teams - Request a Team

Camosun College restricts who can create TEAMs.
Request a Team for use within Microsoft Teams and associated SharePoint resources.

Microsoft Teams - Request Support

Contact us for more information on Microsoft Teams, Live Events, and to request support.

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Name Change - Request a Personal Name Change

Request a change to your display name for your email address.

O

OneDrive - Report an Issue

Report an Issue with OneDrive

OneDrive - Request Support

Request support for OneDrive

Online Forms - Create a New Web Form

Create a new online form.

Online Forms - Modify an Existing Web Form

Request a change to an existing form. A change could be updating text on a form, or opening, closing, or removing a form.

Online Forms - Report an Issue

Report an issue with an online form.

Online Forms - Request Support

Contact us for more information on the Online Forms System or to request support.

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Papercut - Report an Issue

Report an issue with the Papercut print management software used for student and affiliate printing.

Password - Change, Reset, and Unlock your Camosun Domain Account

Change, Reset, and Unlock your Camosun Domain Account to login to our online services, e.g., Microsoft 365, VPN, labs, and D2L.

PCI Support

Request support for PCI (Payment Card Industry) related questions, concerns, or challenges.

Peripherals, accessories and Technology - Request Miscellaneous Hardware and Support

Cables, Docking Stations, Cords, Keyboards, Mice, Web Cameras, Microphone, Monitors

Phone - Request a Phone

Request a phone for your office or mobile phone.

Phone Line - Add, Change, or Disconnect a Phone Line

Request a new or change an existing phone line.

Phone Line - Report an issue

Reporting an issue with a phone line

Phone Number - Request a Change

Manage numbers and access for phone lines, voicemail and directories

Photographer - Book Appointment

Book an appointment with a photographer.

Print queue - Clear or reset a print queue

Request a printer queue be reset or cleared.

Printer - Report an Issue

Report an issue with a printer related to access, toner, or other.

Printer and Photocopiers - Supply Request

Request printer and copier supplies

R

Report a Phishing Attempt

Phishing is an attempt to trick someone into revealing sensitive information to be used to by an unauthorized party to access or use information. If you received an email that looks 'phishy' you can work with ITS to confirm the validity of the email.

S

Service Management Portal - Provide Feedback

Use this service to provide feedback on the Service Management Portal.

Service Management Portal - Report an Issue

Report an issue with Camosun's Service Management Portal.

Service Management Portal - Request Support

Request Support for the Camosun Service Management Portal

Shared Drives - Request Drive or increase Space

Request a shared drive or more space for your departmental or shared drive.

Shared Email and Calendar - Request New or Change Existing Account

Request a new or make a change to an existing departmental or shared email address or calendar.

SharePoint - Request Support

Ask us about your SharePoint needs so that we can recommend the right solution for you and your initiative.

SharePoint (Hub) - Report an Issue

Report an issue with SharePoint (hub.camosun.ca)

SharePoint (Hub) - Request a New Site

Request a new SharePoint site on the Camosun Hub.

SharePoint 365 - Report an Issue

Report an issue with our cloud-based implementation of SharePoint (mycamosun.sharepoint.com)

SharePoint 365 - Request a New Site

Request a new SharePoint 365 site on the Camosun Hub.

Software Support - Request Support and Installation of Software

Request support for software used within your department and on your workstations.

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Video and Audio Conferencing - Report an Issue

Report an issue with a video or audio conference.

Video and Audio Conferencing - Service Request

Request a conference phone, one-time conference setup, accounts, and equipment (e.g., projector, and cameras).

Videographer - Book an Appointment

Book an appointment with a videographer.

Virtual Machines - Report an Issue

Report an issue with a Virtual Machine (VM).

Virtual Machines - Request Support or a change to a VM

Request Support or a change to a VM

VPN - Cisco AnyConnect VPN Installation and Assistance

Request assistance to install Cisco AnyConnect VPN.

VPN - Report an Issue

Report an Issue with the Camosun VPN.

W

Web Development Requests

Send in a request to start the consultation process to review your web development request

Web Reports - Change Request

Use this form to request a change or enhancement to an existing Web Report, or request a new Web Report.

Web Reports - Report an Issue

Report a technical issue with the Web Report system.

Website Services - Report an Issue

Report an issue with a website maintained by ITS.

Website Services - Request Support

Request support for other websites maintained by ITS

Wired Internet - New Dataport Request

Request a new dataport and new wired connections

Wired Internet - Report an Issue

Reporting an issue with on-campus wired Internet connectivity.

Wired Internet - Request Support

Request help with data ports, ethernet and fiber connections, and other wired networking needs.

Wireless Internet - Report an Issue

Report any issues you have connecting to wireless Internet at Camosun.

Wireless Internet - Request Support

Request support connecting to wireless (Eduroam, Camosun, and Camosun Guest) networks, creating a guest account, and wireless devices.

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Zoom - CETL Libguides Resources on Zoom Usage and Best Practice

Use this service to access resources developed by Centre for Excellence in Teaching and Learning (CETL) on Zoom.

Zoom - ITS Knowledge Base on Employee Zoom Accounts and Student and Guest Access

Use this service outlines how to access the ITS Knowledge Base articles on Zoom.

Zoom - Report an Account, Web Client, or Zoom Application Issue

Camosun employees can use this service to report an issue with your Camosun Zoom account or desktop application.

Zoom - Request a Zoom Webinar License for an Upcoming Virtual Event

Camosun employees can use this service to request a Zoom Webinar license to host an event.

Zoom - Sign in to Zoom and Get an Account (Employees Only)

Camosun employees can use the following service link to sign in to their Camosun issued Zoom account.